Associate Supply Chain Front Office | German C1
order management and specific projects or activities within the team or department related to commercial supply chain. You will solve administrative issues, ensure optimal internal and external customer satisfaction in line with company’s policies and procedures and in compliance with SOX & GMP regulations.
You are the first point of contact for and will develop and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital,
distributor etc, other departments), and Local service providers (LSPs). You will exchange complex information with customers to solve problems within company’s procedures and/or provide ongoing support to ensure customers are satisfied. This means discussing, accepting, entering and following up on customer service complaints and identifying and initiating process improvements to decrease the number of these complaints.
Next to this you will execute track and trace on daily basis, follow up on delays, and
sign off reports and execute returns for all order types. Setting up new customers is also part of the role; Initiating (e-)form, following-up with affiliate and the new customer, and performing Customer Master Data entry. You will ensure knowledge of GMP/GDP and handle and resolve service/transport issues.
You are responsible for timely processing of credit, debit and return orders, tracks and trace reports including following up on delays, and the logging of customer service complaints. You will ensure precise and promptly response to customer queries with the agreed service levels and applicable conditions and provide input for monthly country KPI’s.
Requirements- Bachelor or master’s degree; typically supply chain/logistics
- Business level of German
- Business level English
- Minimum 1 to 2 years of related experience in customer service or sales
- Ability to shift between tasks in a dynamic environment and work within diverse,
international group of people
- Experienced in working with automated systems (computer bases business
systems) like MS-Office
- Advanced communication skills
- Customer and services focused
- High quality standards with regards to work
Working conditionsOur client offers the possibility to be part of a large international organization that performs meaningful work. For this role, it is important that you reside in the Breda area.
Company descriptionOur client is an international market leader in the pharmaceutical industry – focused on transforming science and biotechnology into therapies that have the power to restore health or save lives. The patients are the main priority at all times. This USA founded organization holds a large site in Breda, where produced medicines are labeled, stored and shipped worldwide, to more than 75 countries. The staff in Breda works on supply chain processes, engineering, clinical research, marketing and sales on a daily basis. The company culture is dynamic and fast paced, with a strong international character.
For this role, it is important that you currently reside in the Breda area.
Good to knowIf you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Recruiter contactRoozs Abbas, Undutchables Eindhoven
[apply email] +31 0634154231
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